Two weeks ago, My main camera, Nikon D700 suddenly stop working. I can’t open menu, info and some other settings. The camera can’t read the compact flash memory card as well. I know this because there is no number of picture left on the top of lcd as usual.
So, two days later, I send it to Nikon service center. Before I did that, I make a call to Nikon. They direct me to the website. I fill in the online form and print the form with packing list and shipping label. Long story short, the camera body (no memory card, no battery) is on the way to the Nikon service center.
The service center received it couple days later, and send me an e-mail which link me to a status check page (look at the image). It shows the progress of the repair. It also shows how severe the damage is the camera. I got letter B1 which means minor part need to be replaced.
It takes approximately 10 days to get it repaired, almost 2 weeks from the day I sent it. Luckily the camera is still on warranty. So no charge except one way shipping cost which is less than $6. Can’t imagine how much I need to pay if there is no warranty.
From the invoice repair sheet, I find out that they replace image sensor, replace image CTL PCB (Control Printed Circuit Board?), general check and clean, and firmware upgrade. I received the camera with generous bubble wrap to make sure that the camera arrive safely. Now, the camera is working alright, but all my custom settings are gone.
Overall, the service quality is generally good, but the speed of repair is average (2 weeks) and the most disappointing is the fact that the camera like Nikon D700 need a repair after only four months of usage.Related Post: